What Information We Collect and Why
When you open an account with us, we collect the details you submit — your name, email address, phone number and, where required for account verification, identity documents. Payment records are stored when you transact through Touch 'n Go eWallet, Boost or GrabPay; we keep a
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log of each transaction reference, amount in RM and timestamp for account reconciliation and dispute resolution. We also collect device and session data — browser type, IP address, operating system — to maintain account security and detect unusual access patterns. If you contact our support team,
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the content of that conversation is retained for service quality and dispute purposes. We do not sell your personal data to third parties. Data shared with payment processors such as DuitNow or FPX is limited strictly to what those processors need to complete a transaction. Retention
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periods vary by data type: account profile data is held while your account remains active; transaction records are retained as required under applicable financial regulations; support chat logs are kept for a defined service period. You may request a summary of what we hold at any
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time through our live chat or email channel. Players in George Town and across Malaysia are covered by the same data-handling standards described here. Use of the platform and submission of personal data is subject to local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.